How can we help?
Delivery & Packaging
How long does delivery take to the US & Canada?
Please allow 10 - 14 working days to receive your order. We make all of your stacks on demand in our UK HQ. We currently ship all international deliveries via FedEx.
My order is incorrect or my box is damaged
Please reach out to our team at firstname.lastname@example.org who will be happy to organise a replacement for you.
I haven't received my order
Please reach out to our team at email@example.com who will be happy to help you locate your order.
What is the packaging made from?
We really do believe in helping our planet. During our search it was really important for us to have plastic free solution for our packaging. We finally found it here in the midlands, so it also has a very small carbon footprint ! Our individual packaging is made from Wood Pulp and all of our packaging is fully recyclable & home compostable. They can be added into your recycling bins, composted into your gardens or even added to landfill, our packaging biodegrades naturally within 40 weeks.
We don't deliver to.
BFPO, US armed force basis or PO Boxes.
Still can't find an answer? Send us a message
Online is what we do best! Reach out to us by using our live chat option or email us at firstname.lastname@example.org
Our team will respond within 24 hours during normal business opening times
Monday to Friday: 8:30am - 5:30pm*
Saturday & Sunday: Closed
Our customer service team will respond to all enquiries within 24 hours during normal business hours.