How can we help?
My Account & Profile
Account Updates
We are always looking at how we can improve our customer experience at Nourished. We are working on upgrading our customer account pages continuously. You should not have any interruptions with your accounts, however if you do please reach out to our customer love team on customerlove@get-nourished.com
I want to access my online account
When you have placed an order please register for your online account to get access to your online dashboard - Go to our account page here
** Account registration is a separate process after placing your order**
I need to reset my password
Click on the forgotten password link on the login page or find it here
**We don't automatically register you for an online account once an order is placed, this is a separate registration process **
I want to change my delivery address
Head to your account page (don't forget to register!). Click on manage address located on the left side bar, from here you will be able to amend your next delivery address.
We require 24 hours before your recurring order to action the change. Any change after this time will apply to your next recurring order. Alternatively, you can reach out to our customer love team who will be happy to make any amendments needed for your shipments customerlove@get-nourished.com
I want to amend my billing address
Head to your account page (don't forget to register!). Click on manage address located on the left side bar, from here you will be able to amend your next delivery address.
We require 24 hours before your recurring order to action the change. Any change after this time will apply to your next recurring order. Alternatively, you can reach out to our customer love team who will be happy to make any amendments needed for your shipments customerlove@get-nourished.com
How to change ingredients and coatings in your stacks
Log into your account and head to manage and update stack. From this section you will be able to change out all of your ingredients and coating options within your chosen stacks. Once you have selected your new option this will be amended for your next order. We require 24 hours before your recurring order to action the change. Any change after this time will apply to your next recurring order. Alternatively, you can reach out to our customer love team who will be happy to make any amendments needed for your shipments customerlove@get-nourished.com
I want to pause or delay my subscription
Once logged into your account (don't forget to register!), head to manage and update. Here you will be able to change the date for your next processed order and also delay your subscription to a date that suits you!
Alternatively please reach out to our team at customerlove@get-nourished.com who will be happy to make any amendments to your account
I want to cancel my Nourished subscription
Login to your online account (don't forget to register!). Head to manage and update, please complete the form, which will be sent directly to our customer love team. They will then send a confirmation of cancellation to your registered email address.
All changes and cancellations need to be made 24 hours before the recurring order as per T&C's. Changes and cancellations made after this time will be applicable to the next order. Alternatively, you can reach out to our customer love team who will be happy to make any amendments needed for your shipments customerlove@get-nourished.com
I want to reactivate my subscription
Login to your account (don't forget to register!). Head to manage and update, here you will be able to reactivate any of your cancelled subscriptions.
Alternatively, please reach out to our team at customerlove@get-nourished.com who will be happy to make any amendments to your account
Still can't find an answer? Send us a message
Online is what we do best! Reach out to us by using our live chat option or email us at customerlove@get-nourished.com
Our team will respond within 24 hours during normal business opening times
Monday to Friday: 8:30am - 5:30pm*
Saturday & Sunday: Closed
Our customer service team will respond to all enquiries within 24 hours during normal business hours.
*GMT